Dash cam Q&A
Q: What are the requirements for the memory card for this Dash Cam?
A: Dash Cam supports a maximum storage capacity of 256GB and is only compatible with momery cards of U3/V30/Class10/A2 specifications or higher. Using a card with lower specifications may lead to malfunctions in the dash cam.
Q: Why is it recommended to format the memory card every 30 days?
A: Over time, with cyclical use, the memory card accumulates a significant amount of superfluous data, which can hinder read and write speeds. To maintain the memory card in its best working condition and extend its lifespan, regular formatting is necessary to clear out this superfluous data.
Q: How long can a 64GB memory card record?
A: In 4K mode, a 64GB card can record continuously for about 4 hours, while a 256GB card can facilitate recording for roughly 15 hours. Once the memory card reaches its full capacity, the device will automatically commence loop recording.
Q: Will the camera stop recording when the memory card is full, and do I need to manually delete the videos?
A: The Dash Cam operates in a loop recording mode, where new videos will automatically overwrite the oldest videos based on their timestamps. This means there's no need for you to manually delete videos.
Q: How long is each recording on the Dash Cam? Is there an interval when playing?
A: The Dash Cam allows you to set recording durations of either 1, 3, or 5 minutes. Rest assured, there will be no interruptions or intervals during playback of these video segments.
Q: Why does the Dash Cam make a "DIDIDI" sound when it starts up?
A: Upon startup, the Dash Cam will automatically conduct a check of the memory card. Should there be any issues with the memory card, the device will emit a "DIDIDI" sound to alert you to inspect the memory card's condition. Conversely, if the memory card is functioning properly, the device will remain silent, with no alert sounds.
Q: How long is the rear camera connection cable, and can it be installed on a truck or a camper?
A:The standard connection cable length is 19.68 feet, suitable for bridge cars and SUVs. If you need to install it in a motorhome, you may need to purchase an extended version of the connection cable(B0DSBQK54H). the length of which is 32.8 feet. (NOTE:1 channel Dash cam not include rear camera)
Q: Is the rear camera waterproof? Can it be installed outside the vehicle?
A: The standard rear camera is designed for in-vehicle use only. If you wish to install it externally, an additional compatible rear camera (ASIN:B0DSBF7L83) would need to be purchased separately.
Q: Can different models of rear cameras be used interchangeably?
A: Compatibility with other brands' rear cameras is not available. Gleetour offers its own line of dedicated waterproof cameras, which must be purchased separately for use.
Q: The rear camera image is upside down, can it be set separately?
A: Yes, this can be configured independently via the device's settings menu.
Q: The rear camera image is reversed left to right, how can I solve this issue?
A: This can be adjusted via the device's settings menu.
Q: What's the reason for the rear camera frequently disconnecting and unable to record?
A: Please ensure the connection cable interface is secure and the cable itself is not damaged. Often, recording issues are due to unstable connections.
Q: The vehicle doesn't have a cigarette lighter power interface, only a TYPE-C interface. How can I solve the power supply issue?
A: You have the option to purchase a Gleetour parking monitor power cord. This can be installed directly into the vehicle's fuse box power supply.
Q: Can the Dash Cam be connected directly to the battery, or can it only use the cigarette lighter power supply?
A: You can purchase a Gleetour parking monitor power cord, which can be installed directly onto the vehicle's fuse box power supply.
Q: Can a vehicle with a 24V power supply use this Dash Cam?
A: The Dash Cam supports vehicles with a voltage of 12V-24V.
Q: Does the Dash Cam have a built-in battery, and can it work without a power supply?
A: The Dash Cam does not come with a built-in battery and therefore, needs to be connected to a power supply in order to operate.
Q: If the Dash Cam is unplugged from the power supply, can the original settings still be saved?
A: Yes, they can be saved. The Dash Cam uses the power of the built-in supercapacitor to save all settings.
Q: Why won't my Dash Cam automatically shut down?
A: Please verify if the power output of your vehicle's cigarette lighter remains active even when the vehicle is turned off. If so, the Dash Cam would not be able to shut down automatically. In such a situation, an additional parking monitor power cord may need to be purchased to resolve the issue.
Q: Does parking monitoring require additional hardware support?
A: To utilize the parking monitoring function, it is necessary to purchase a Gleetour parking monitor power cord.
Q: My cigarette lighter is always on, it can't shut down automatically and it will drain my vehicle's battery. How can I solve this issue?
A: Buying a Gleetour parking monitor power cord can effectively address this issue. This cord is designed to automatically disconnect the power when the battery voltage drops below 11.6V or 23.5V, thereby conserving battery power for the vehicle's restart.
Q: I've installed the parking monitor cord, but it won't shut down automatically?
A: If the ACC connection of the parking monitor cord is not set up correctly, the Dash Cam will fail to shut down. Please verify that the ACC power cord is properly connected.
Q: How many modes does the parking monitor have, and does it record continuously?
A: Parking monitoring has two working modes: collision start recording and time-lapse recording. However, it should be noted that these two modes cannot be enabled at the same time. If you choose time-lapse recording and turn on G-Sensor, if you encounter a collision during time-lapse recording, the device will automatically lock the time-lapse video and save it in the locked folder. If you choose the collision start recording mode, please make sure to turn on the G-sensor and set the collision sensitivity. You must also disable the time-lapse recording mode. At this time, the device enters the collision start recording mode (for how to set the parking monitoring mode, please refer to the product function operating instructions)
Q: How long can the parking monitor record at most?
A: In the time-lapse recording mode for parking monitoring, the recording duration can be set to either 12, 24, or 72 hours. However, the actual recording duration depends on the vehicle battery's charge level. If the battery charge is low, the Dash Cam will cease monitoring to ensure sufficient power for the vehicle to restart. For the collision recording mode, there's no need to set a monitoring duration. Should the vehicle experience a collision, the Dash Cam will automatically capture a 20-second video and store it in the locked video folder.
Q: Will the screen always stay on during parking monitoring mode?
A: No, the screen is turned off in parking monitoring mode to preserve the vehicle's battery power.
Q: Can I view the video content on my mobile phone?
A: Indeed, you can. Start by downloading and installing the APP. Once connected via the device's WIFI, you can view video content and configure your Dash Cam directly from your mobile phone.
Q: Can videos recorded by the Dash Cam be saved on my phone?
A: With the Gleetour APP, you can save the videos directly to your phone's gallery. Additionally, you have the option to capture and save individual static images in your phone's gallery. Don't forget to grant the APP permission to access your gallery when saving!
Q: Will WIFI stay online after it is turned on?
A: If the phone disconnects from the WIFI and there are no operations within 5 minutes, the device will automatically shut down the WIFI. To quickly turn the WIFI on or off, simply press the M button for 5 seconds.
Q: Can this Dash Cam record driving routes and speeds? Is the recorded information accurate?
A: The device has the capability to record driving routes and speeds. However, be aware that various environmental factors can interfere with GPS signals, potentially causing some discrepancies in the recorded routes and speeds.
Q: Can I view the front and rear recording screens at the same time on the Dash Cam?
A: Yes, by pressing the OK button while in recording mode, you can seamlessly switch between front and rear recording screens or opt to display Picture-in-Picture.
Q: Do all cameras start recording simultaneously after power-up? Why can't I see the rear camera screen?
A: Upon power-up, the device's front and rear cameras begin recording in unison. Should you need to view the rear camera screen, you can switch to Picture-in-Picture mode by pressing the OK button.
Q: Why can my Dash Cam sometimes turn on automatically, but sometimes it cannot?
A: Please ensure that the power cord is securely connected. If necessary, consider replacing the power cord for testing purposes. If the power cord is functioning properly, attempt to restore the device to factory settings and reformat the memory card before running another test.
Q: I don't want the Dash Cam to record my conversations, can I turn off the recording?
A: The recording function can be disabled either through the device's settings menu or via the Gleetour APP.
Q: Can the device's WIFI function connect to the internet?
A:The device does not have the capability to connect to the internet. The configured WIFI function is solely designed to connect with your phone's WIFI.
Q: Why does the Dash Cam get very hot when it's working? Will it affect its lifespan?
A: Throughout the recording process, the Dash Cam can operate up to a maximum temperature of 149°F (approximately 65°C). The device's functionality and lifespan are unaffected within this temperature range.
Q:How can I capture still images while driving?
A: For safety reasons, we recommend that drivers do not operate the dash cam directly while driving. To take a still image during driving, press and hold the OK button on the device for 2 seconds to quickly capture an image. Additionally, you can connect your smartphone to the dash cam via WIFI. Once connected, you can capture images through the live preview interface on the app. Alternatively, you can take screenshots to save still images while playing videos within the app.
Q: Can the APP share videos?
A: To share a specific video, first click on 'download' within the APP to save the desired video locally. Afterward, select the 'share' option on the APP playback interface to distribute the video on compatible social platforms or send it directly to friends.
Q: I had a traffic accident, but why wasn't it recorded?
A: The main reasons for the omission of video recording are as follows:
1.The Dash Cam primarily uses a memory card to store videos. However, if a severe collision results in a malfunction of the Dash Cam or dislodges the memory card, it could lead to data loss.
2.A long period without formatting the memory card can result in decreased read and write performance or even a malfunction. This could subsequently lead to data loss.
3.A collision can cause the power interface to become loose, potentially leading to data loss.
4.The recording content may not be saved properly if the memory card is unplugged before turning off the Dash Cam.